This Privacy Policy explains how Zenvyxa Automotive Service ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website at https://zenvyxa.org or contact us through any channel. We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Zenvyxa Automotive Service operates from Glebe, 60 Glebe Ave, Dunoon PA23 8DN, United Kingdom. For any queries relating to this policy or your personal data, contact us at [email protected] or by telephone on +44 078 4703 6138.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact information: name, email address, telephone number, and postal address where provided.
- Enquiry details: the content of messages you send us via our contact form or by email, including vehicle details you choose to share.
- Technical data: IP address, browser type, pages visited, and time spent on the site. This is collected through standard web server logs and any analytics tools in use.
- Cookie data: as described in our Cookie Policy.
We do not collect sensitive personal data (such as health information, financial account details, or payment card numbers) through this website.
3. How We Use Your Personal Data
We use your personal data only for the purposes for which it was collected or for compatible purposes permitted by law:
- To respond to enquiries submitted through our contact form or by email.
- To confirm and manage bookings for vehicle inspections and services.
- To communicate with you about the status or outcome of work carried out on your vehicle.
- To maintain records of work completed where relevant for service history purposes.
- To improve the performance and usability of this website through anonymised analytics.
- To comply with legal obligations applicable to us.
We do not use your personal data for automated decision-making or profiling. We do not use your contact details for unsolicited marketing communications.
4. Legal Basis for Processing
Our processing of your personal data relies on the following legal bases under UK GDPR:
- Contract performance: processing necessary to respond to your enquiry or carry out a booked service.
- Legitimate interests: improving our website and services, maintaining business records, and ensuring the security of our systems.
- Legal obligation: where we are required to retain or disclose data by law.
- Consent: where you have explicitly consented to specific processing, such as optional cookies.
5. How Long We Retain Your Data
We retain personal data for as long as necessary for the purpose it was collected and in accordance with applicable legal requirements. Enquiry data is typically retained for 12 months. Service records relating to work carried out may be retained for up to 6 years in accordance with standard business record-keeping practice. Technical and anonymised analytics data may be retained for shorter periods.
6. Who We Share Your Data With
We do not sell your personal data to third parties. We may share data with:
- Service providers who assist in operating our website (such as hosting providers), where they are bound by contractual obligations consistent with this policy.
- Parts suppliers, to the extent necessary to fulfil a specific service (limited to vehicle details required for parts ordering — personal contact information is not shared for this purpose).
- Regulatory or law enforcement bodies where required by law.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may request correction of inaccurate data.
- Right to erasure: you may request deletion of your data where there is no lawful basis for continued retention.
- Right to restriction: you may request that we restrict processing of your data in certain circumstances.
- Right to object: you may object to processing based on legitimate interests.
- Right to data portability: where applicable, you may request your data in a structured, machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
This website uses cookies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.
9. Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include secure hosting, HTTPS encryption, and restricted access to systems containing personal data. No method of internet transmission is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be reflected in the "Last updated" date at the top of this page. Continued use of the website following any update constitutes acceptance of the revised policy.
12. Contact
For any questions regarding this policy or your personal data, contact us at:
Zenvyxa Automotive Service
Glebe, 60 Glebe Ave, Dunoon PA23 8DN
Email: [email protected]
Phone: +44 078 4703 6138